If you have a particular question that was not answered by the materials in this page or in our website, please contact us with your questions.
Do you have flutes available for immediate sale?
We always have "demo" instruments available for trial. Occasionally, "demo" flutes are available for sale, but very few per year. To find out what demo instruments are available for trial or if any are for sale the moment, please contact us.
Do you have headjoints available for immediate sale?
We always offer a wide variety of headjoints in the shop which are available for immediate purchase. If you are interested in purchasing a headjoint, please contact us and we can assist you with further information.
What’s the Nagahara headjoint exchange policy?
We will exchange headjoints free of cost within the first six months of ownership when a complete flute is purchased from us. Single headjoint purchases can be exchanged with a restocking fee of up to 15% of the initial cost of the headjoint when purchased and also only within the fist six months of ownership.
Is the Galway locking crown standard with all Nagahara headjoints?
The standard weight locking crown is now standard on all headjoints with a light base. You may upgrade to a heavier weight locking crown base at an additional cost. For more information, please see Galway Locking Crown page.
Would the locking crown fit in any headjoint or only Nagahara headjoints?
Although we can not guarantee a perfect fit without adjustments, the locking crowns are made to be universal, meaning they fit any headjoint. We offer both the standard size, which fits most maker’s headjoints, and the metric size for Japanese made flutes.
How long is your waiting list?
Currently we have an approximate waiting time of 10 months for all flute orders.
How can I place an order?
Please see Order Reservation.
Once I place an order, when do I have to pay for it?
A 50% non-
How long will it actually take to make my flute?
It takes about 4-
What forms of payment does Nagahara Flutes accept?
We accept major credit cards such as Master Card, Visa, American Express, personal checks, bank checks, money orders and wire transfers (USD only). For our US resident customers only, we do offer a 3% discount if chosen form of payment is any of the above except credit card. Please make all checks and money orders to NNI Inc. / Nagahara flutes as our business is registered under NNI Inc.
Does Nagahara Flutes offer any financing?
We do not offer any financing, but we do have a Student Loan Program.
Do you sell any used Nagahara Flutes?
No, we do not. You might be able to find one through a dealer in the US, but very rarely are they found. Also, check recent issues of Flute Network and/or The Flute Exchange.
Do you have any dealers in the US?
No, we do not have dealers in the US. All US customer orders are handled directly through our company. We do however currently have 10 active international dealers. For more information about our international dealers please visit the Dealers page.
Do you take direct orders from customers outside of the US?
If we have a dealer near you, we would refer you to the dealer. Prices might be a bit different from dealer to dealer depending on the importation and sales taxes of each country.
Do you ship direct Orders outside of the US?
No, we do not ship any instruments directly to customers outside the US, especially if you have a dealer near you. The only shipping we do abroad is to our international Dealers.
Do you repair instrument of other makes?
No, we only service and repair Nagahara flutes.
Is the “first 3 complementary COA’s in the first three years of purchase” promotion granted to every Nagahara owner?
Only US residents who purchased directly from us qualify for this promotion. If the
instrument is purchased in the US and taken abroad, the promotion is canceled and
only granted if the instrument is brought to our shop or shipped to us from a US
address. Customers who purchased our instrument through an International Dealer do
not qualify for the free COA’s. Promotion is non-
What’s the Nagahara Flutes shipping policy?
Shipping is usually at the customer’s expense. The only times we grant free shipping is for the first delivery of a new instrument and with the return shipping of the first 3 free COA’s. Please notice our change of policy in our return shipping for the first free COAs. We offer free return with UPS 2nd Day Air. Overnight deliveries are at the customer’s expense.
FAQ