Maintenance & Repair Services   Prices in effect: March 01, 2024

 

Nagahara Flutes only provides maintenance and repair services to Nagahara instruments.

 

Customers must contact our office by e-mail (preferred) or phone to make an appointment prior to shipping the instrument to us. All appointments are put on a courtesy 48 hour hold until we receive the completed C7 Maintenance and Repair form, at which time the appointment shall be confirmed by email. Instruments sent to our office without an appointment are subject to be declined serviced at that time and will be returned to the customer at their expense, or be held for additional time until the next available appointment. For emergency repairs, we usually can assist immediately, but please notify our office immediately and prior to shipping the instrument to us.

 

Please email to us the signed Maintenance Form (C7) prior to shipping your instrument. Please double check the correct return address and provide all necessary information to property identify your instrument.  Also, please detail any concerns in specific that you would like us to pay special attention to, aside from the overall check-up. Ship using your original foam padded shipping box, if available. We kindly ask that you refrain from shipping accessories, like cleaning cloths and other unnecessary items.

 

Types of Services:

 

COA (clean, oil, adjust) annual maintenance from ($500 silver flute, $550 gold flute, $350 Mini | + shipping): 

A complete inspection and cleaning of the instrument. Minor adjustments to mechanism and pads.  COA’s do not cover dents, scratches, or damage resulting from a lack of basic customer cleaning & maintenance. General wear is also not covered by a COA. Nagahara V8 Triad Pads are guaranteed for 1 year from the date of purchase.  There is an additional charge for single pad replacement after the first year of instrument ownership ($40 for main line & foot joint pads, $20 for trill and R1). 

 

***EFFECTIVE IMMEDIATELY*** COA prices are based on a flute receiving prior regular (annual) service by a factory trained Nagahara technician in our Chelmsford shop. We have received far too many instruments that suffered from sub-standard maintenance repairs performed by external shops with non-Nagahara trained and unqualified technicians, which necessitated us to give the instrument in essence a semi-overhaul to fix a multitude of issues. Unless there is a regular Nagahara service history that accompanies the instrument, COA prices are a starting point and further charges will be applied at our shop rate of $150.00/hr until the semi overhaul pricing would be more appropriate. This new policy may also apply to instruments that have been serviced only by us but have been neglected from receiving regular, annual maintenance. Please make sure to include a Maintenance Form (C7) with your instrument to ensure a correct return address and provide all necessary information to correctly  identify your instrument.  Also, please detail any concerns in specific that you would like us to pay special attention to, aside from the overall check-up.

 

 

Semi Overhaul from ($2,250 silver flute, $2,450 gold flute | + shipping):

This option is a good choice for those who do not need a full body deep polish but would like to restore the flexibility of the instrument’s pads and refresh the felts and adjustment papers.  The semi overhaul includes the change of pads, felts, adjustment shims and corks. This service option does not cover dents, scratches, or damage resulting from a lack of basic customer cleaning & maintenance. Please make sure to include a Maintenance Form (C7) with your instrument to ensure a correct return address and provide all necessary information to correctly identify your instrument.  Also, please detail any concerns in specific that you would like us to pay special attention to, aside from the overall check-up.

 

 

Complete Overhaul from ($2,450 silver flute, $2,650 gold flute | + shipping): 

Overhauls are recommended every 6-8 years. A total refurbishing and reconditioning in order to return the flute to “as new” condition. Overhauls use superior, proprietary Nagahara V8 Triad pads and all new "spuds", pad bases, glue, and shim materials. Your flute will look, feel, and play as a new instrument. Complete disassembly, inspection, cleaning, and polishing. Major dents and deep scratches are also expertly repaired in a complete overhaul. Please make sure to include a Maintenance Form (C7) with your instrument to ensure a correct return address and provide all necessary information to correctly identify your instrument.  Also, please detail any concerns in specific that you would like us to pay special attention to, aside from the overall check-up.

 

 

Headjoint/Tenon fitting: 

Please contact Nagahara Flutes to discuss fitment options. Please make sure to include a Maintenance Form (C7) with your instrument to ensure a correct return address and provide all necessary information to correctly identify your instrument.  Also, please detail any concerns in specific that you would like us to pay special attention to, aside from the overall check-up.

 

 

Repairs (shop hourly rate + shipping cost): 

Work done on instruments to restore back to normal playing conditions.  Our shop hourly rate of $150/hour applies to all repairs that are not under warranty (cost of repairs to rectify damage caused by accidents or customer’s negligence are not covered by our warranty). Please make sure to include a Maintenance Form (C7) with your instrument to ensure a correct return address and provide all necessary information to correctly identify your instrument.  Also, please detail any concerns in specific that you would like us to pay special attention to, aside from the overall check-up.