Maintenance & Repairs | nagaharaflutes

Maintenance & Repair Services Prices in effect: April 2025

Nagahara Flutes only provides maintenance and repair services to Nagahara instruments.

Customers must contact our office by e-mail (preferred) or phone to make an appointment prior to shipping the instrument to us. All appointments are put on a courtesy 48 hour hold until we receive the completed C7 Maintenance and Repair form, at which time the appointment shall be confirmed by email. Instruments sent to our office without an appointment are subject to be declined service at that time and may be returned to the customer at their expense. Customer is responsible for shipping insurance while their instrument(s) are en route to and from us, under all circumstances. Check with your insurance company regarding loss or damage coverage during shipment. For emergency repairs, we usually can assist, but please notify our office immediately and prior to shipping the instrument to us. Please email to us the signed Maintenance Form (C7) prior to shipping your instrument.

Please ensure to include a completed and signed Maintenance Form (C7) with your instrument, verify the correct return address, and provide all necessary information to correctly identify your instrument. Also, please detail any concerns that you specifically would like us to pay special attention to. Ship using your original foam padded shipping box, if available. We kindly ask that you refrain from shipping accessories, like cleaning cloths and other unnecessary items.

Services Offered:

COA (clean, oil, adjust) annual maintenance from ($350 Mini flute, $600 silver flute, $650 gold flute | + shipping):

A complete inspection and cleaning of the instrument. Minor adjustments to mechanism and pads. COA’s do not cover dents, scratches, or damage resulting from a lack of basic customer cleaning & maintenance. General wear is also not covered by a COA. Nagahara V8 Triad Pads are guaranteed for 1 year from the date of purchase. There is an additional charge for single pad replacement after the first year of instrument ownership ($40 for main line & foot joint pads, $30 for trill and C#). Pad re-skinning starting from $20/pad.

***EFFECTIVE IMMEDIATELY*** COA prices are based on a flute receiving prior regular (annual) service by a factory trained Nagahara technician in our Chelmsford shop. We have received far too many instruments that suffered from sub-standard maintenance repairs performed by external shops with non-Nagahara trained and unqualified technicians, which necessitated us to give the instrument in essence a semi-overhaul to fix a multitude of issues. Unless there is a regular Nagahara service history that accompanies the instrument, COA prices are a starting point and further charges will be applied at our shop rate of $150.00/hr. This new policy may also apply to instruments that have been serviced only by us but have been neglected from receiving regular, annual maintenance.

New: COA + Dent Removal & Deep Polish for flutes from ($900 silver flute, $950 gold flute | + shipping):

A complete and regular COA as above, plus two hours of shop labor to address dent removal, scratch removal, and deep polishing. General wear is not covered by a COA. Nagahara V8 Triad Pads are guaranteed for 1 year from the date of purchase. There is an additional charge for single pad replacement after the first year of instrument ownership ($40 for main line & foot joint pads, $30 for trill and C#). Pad re-skinning starting from $20/pad.

Complete Overhaul from ($1,250.00 Mini flute, $2,550 silver flute, $2,850 gold flute | + shipping):

Overhauls are recommended every 6-8 years. A total refurbishing and reconditioning in order to return the flute to “as new” condition. Overhauls use superior, proprietary Nagahara V8 Triad pads and all new "spuds", pad bases, glue, and shim materials. Your flute will look, feel, and play as a new instrument. Complete disassembly, inspection, cleaning, and polishing. Major dents and deep scratches are also expertly repaired in a complete overhaul.

Headjoint/Tenon fitting:

Please contact Nagahara Flutes to discuss fitment options.

Repairs (shop hourly rate + shipping cost):

Work done on instruments to restore back to normal playing conditions. Our shop hourly rate of $150/hour applies to all repairs that are not under warranty (cost of repairs to rectify damage caused by accidents or customer’s negligence are not covered by our warranty).

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